Privacy policy

Milton Keynes Hospital Charity is committed to ensuring that your privacy is protected.

If we ask you to provide certain information by which you can be identified, it will only be used in accordance with the Data Protection Act 2018

What we collect

We may collect the following information:

• Full name and title
• Gender
• Contact information including address and postcode. This can also include place of work.
• Phone numbers and email addresses
• Bank account details (if donating by debit or credit card/setting up a direct debit for regular donations)
• Date of birth
• We may collect information relating to your health (for example if you are taking part in an event or volunteering for us)
• Emergency next of kin details (if you are volunteering for us)

If you sponsor a person using an online giving platform such as Just Giving or Virgin Money Giving and you indicate that you would like to hear from us, then they may pass on your contact details to us so that we can tell you more about our Charity. You should check the Privacy Statements of sites such as JustGiving, before you give them your information.

What we do with the information we collect

We require this information for the following reasons:

• Internal record keeping.
• To thank you for your donations, volunteering, or other support
• To respond to you if you have made an enquiry
• We may use the information to keep you up to date with what is happening at Milton Keynes Hospital Charity via newsletters, but we will always let you know how you can opt out of receiving this
• We may periodically send letters or emails about fundraising events which we think may interest you using the contact details you have provided
• We may share your name and details of your donation with Milton Keynes University Hospital NHS Foundation Trust in order to ensure your donations are used according to your wishes. This will be limited to senior members of staff only. You can let us know if you would prefer for your details to remain anonymous and we will always respect your wishes.
• We may use this information to improve our products and services.

We might contact you after a significant period of time since your last communication or donation to us to update you about the work you funded or to enquire whether you are still interested in hearing from us.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that external website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

We do not have access to your medical records.

Third Party Service Providers working on our behalf

We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond Milton Keynes University Hospital for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party Product Providers we work in association with

When you are using our JustGiving, Virgin Money donation pages or making a payment over the telephone, your donation is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us. We may transfer your personal information to a third party if we’re under a duty to so in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.

Age 16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Controlling your personal information

You have a right to restrict our collection or use of your personal information. When you are asked to fill in a form on our website, there will always be a box that you can tick if you do not want the information to be used for marketing purposes. You can also control the means by which we contact you, e.g. telephone, post, email. You can change your contact preferences at any time.

If you have previously given us your permission to contact you and have now changed your mind, you can let us know by emailing fundraising@mkuh.nhs.uk or calling 01908 997316, or writing to Milton Keynes Hospital Charity, Standing Way, Eaglestone, Milton Keynes MK6 5LD.

If you request that we do not contact you again for marketing purposes, we will respect your wishes. It may take up to 28 days for us to update our records and for you to stop receiving communications from us. After this time, we may still send you administrative communications, for example in relation to payments you have made or events you have signed up to take part in.

You may request details of personal information which we hold about you under the Data Protection Act 2018. If you would like a copy of the information held on you please request this in writing to the address above. If you believe that any of the information we are holding on you is incorrect or incomplete, please contact us as soon as possible, so that we can correct the information.

We appreciate your support and aim to ensure that your privacy is treated with respect at all times, in compliance with the Data Protection Act 2018.

Legal Basis

Your explicit informed consent will be obtained by the organisation to process your data.

Policy review

This policy will be reviewed every two years and changes may arise. If there are any significant changes, we will endeavour to contact you to let you know.